Grey’s Florals offers recurring floral subscription services for residential, corporate, retail, and hospitality clients. Subscription arrangements are custom-designed using the freshest seasonal blooms and are created in Grey’s Florals’ signature style unless otherwise agreed upon.

Subscription Scheduling

Floral subscriptions are fulfilled on a recurring schedule selected at the time of booking, including weekly, bi-weekly, or monthly delivery options.

Delivery dates and time windows may vary based on flower availability, holidays, weather conditions, traffic, or event volume. Grey’s Florals will make every reasonable effort to maintain consistent delivery timing.

Vase Exchange & Pick-Up Policy

Subscription arrangements may include the use of reusable rental vessels or vases provided by Grey’s Florals.

Clients agree to leave previous subscription vases available for exchange at the time of delivery or coordinate a separate vase pickup if necessary

Failure to return rental vases may result in replacement charges.

If a vase pickup is required outside of the scheduled subscription delivery window, an additional pickup or delivery fee may apply.

Delivery Fees

Subscription pricing does not automatically include delivery unless otherwise stated in writing.

Delivery fees are calculated based on delivery location/zipcode

Additional fees may apply for:

• Rush deliveries

• Re-delivery attempts

• Holiday deliveries

Access & Delivery Responsibility

Clients are responsible for ensuring safe and accessible delivery conditions. If delivery cannot be completed due to incorrect address information, lack of access, gated entry, unavailable recipient, or unsafe conditions, Grey’s Florals reserves the right to leave the arrangement in a secure location when appropriate and approved by sender/client or attempt redelivery for an additional fee.

Grey’s Florals is not responsible for floral quality once arrangements have been left unattended, exposed to weather, or delivered according to provided instructions.

Subscription Changes & Cancellations

Subscription pauses, modifications, or cancellations must be submitted in writing at least 30 business days before the next scheduled delivery date.

Last-minute cancellations or skipped deliveries may still be subject to full or partial charges due to flower sourcing and production commitments.